Terms of Use

1. Acceptance of These Terms

These Terms of Use govern your access to and use of the Surrey Women’s Clinic website, online consultation forms, automated communication tools, chat features, telephone routing systems, educational content and related digital services.

By accessing or using the website, you agree to these Terms of Use and acknowledge the clinic’s Privacy Policy and Cookie Policy. If you do not agree, do not use the website or its digital services.

2. Purpose of the Website

The website provides general information about Surrey Women’s Clinic, Dr. Maria Bleszynski, referral-based OB/GYN care, private women’s wellness services, clinic technology, appointment processes, educational resources and ways to contact the clinic.

Website content is intended for general informational and educational use. It may not reflect every service, clinical circumstance, eligibility requirement, fee, appointment availability or treatment option.

3. No Medical Advice

Information on this website is not medical advice and must not be used as a substitute for assessment, diagnosis, treatment or advice from a qualified healthcare professional who understands your individual medical history and circumstances.

Do not start, stop or change medication, delay medical care, disregard professional advice or make treatment decisions solely because of website content, automated responses, marketing materials, patient testimonials or general educational information.

4. No Physician-Patient Relationship Created Online

Visiting the website, submitting a form, sending a message, speaking with an automated assistant, receiving an email or text response, or requesting a consultation does not by itself create a physician-patient relationship.

A physician-patient relationship is established only when the clinic or physician expressly accepts you for care and an appropriate professional assessment or appointment has occurred. Submission of an inquiry does not guarantee acceptance, medical advice, a diagnosis, treatment or an appointment.

5. Emergencies and Urgent Medical Concerns

Do not rely on website responses or automated tools for urgent symptoms, time-sensitive conditions or situations requiring immediate medical attention.

6. Online Forms, Contact Systems and Automated Assistance

The clinic may use online forms, contact-management systems, workflow automation, AI-assisted tools, chat, telephone routing and other digital systems to collect inquiry details, answer routine questions, organize follow-up and direct users to appropriate next steps.

Automated tools may summarize information, route inquiries, provide general clinic information or help distinguish between private women’s wellness, referral-based care and general questions. They do not independently diagnose, prescribe, determine medical suitability, approve treatment or replace professional judgment.

You are responsible for ensuring that information you submit is accurate, current and not misleading. Do not submit information about another person unless you have lawful authority to do so.

7. Email, SMS, Telephone and Electronic Communications

By requesting contact and providing your telephone number or email address, you authorize the clinic to respond using the communication method you selected. Communications may include appointment follow-up, reminders, referral instructions, service information, administrative questions and responses connected to your inquiry.

Email, standard text messaging and telephone communications may involve privacy and security risks. You should avoid sending highly sensitive medical information through unsecured channels unless directed to an approved secure method.

Calls may be answered or supported by an automated assistant. Monitoring, transcription or recording may occur only where permitted and after appropriate notice or consent. Commercial electronic messages will be sent only where the clinic has a lawful basis to do so and will include an available unsubscribe method where required.

8. Appointment Requests, Referrals and Eligibility

Submitting a consultation or appointment request does not confirm an appointment. An appointment is confirmed only after the clinic communicates acceptance and provides confirmation details.

Referral-based OB/GYN services may require a valid referral from an eligible healthcare provider. Private women’s wellness consultations may have different eligibility, intake, scheduling and payment requirements.

The clinic may request additional information, decline an inquiry, redirect a person to another provider or recommend urgent or emergency care where appropriate. Wait times, services and appointment availability may change.

9. Private-Service Fees, Payments and Cancellations

Private consultations and treatments may involve fees that are not insured or reimbursed by provincial health coverage. Current pricing, deposits, cancellation rules, refund terms, financing options and treatment packages will be explained separately where applicable.

Website descriptions and promotional materials do not constitute a binding price quote. Taxes, consumables, treatment plans and the number of sessions required may vary.

Payment processing may be handled by third-party payment providers. Their terms and privacy practices may also apply.

10. Treatment Information, Suitability and Results

Treatment suitability, risks, benefits, expected outcomes, recovery, discomfort, number of sessions and longevity of results vary by individual. No website statement, before-and-after image, testimonial or general treatment description guarantees a particular outcome.

A consultation and clinical assessment are required before any treatment recommendation. The clinic may determine that a requested service is not appropriate.

11. Testimonials and Patient Experiences

Testimonials reflect individual experiences and may not represent typical results. They are provided for informational purposes and do not guarantee that another person will have the same experience or outcome.

Testimonials may be edited for length, clarity, spelling or privacy while preserving their intended meaning. Identifying information may be withheld.

12. Acceptable Use

You agree not to:

• Use the website for unlawful, fraudulent, abusive, threatening or harmful purposes.
• Attempt to gain unauthorized access to accounts, systems, forms, databases or communications.
• Introduce malware, automated attacks, scraping tools, spam or disruptive code.
• Impersonate another person or submit false, misleading or unauthorized information.
• Use the website to harass staff, physicians, patients or service providers.
• Copy, republish, sell or exploit website content except as expressly permitted.
• Use automated systems to extract content or data in a way that burdens or interferes with the website.

The clinic may restrict, suspend or block access where misuse, security risk or unlawful conduct is suspected.

13. Intellectual Property

The website’s design, branding, text, graphics, photographs, videos, icons, educational materials, layout, code and other content are owned by or licensed to Surrey Women’s Clinic and are protected by applicable intellectual-property laws.

You may view or print reasonable portions for personal, non-commercial use. No other copying, modification, redistribution, republication or commercial use is permitted without prior written authorization.

Third-party names, trademarks, products and technologies remain the property of their respective owners. Reference to them does not imply endorsement unless expressly stated.

14. Third-Party Websites and Services

The website may contain links to or integrations with maps, social-media platforms, payment processors, communication systems, analytics providers and other third-party services.

The clinic does not control unrelated third-party websites and is not responsible for their content, security, availability, accuracy, privacy practices or terms. Accessing third-party services is at your own risk and may be governed by separate terms.

15. Website Availability and Changes

The clinic may modify, suspend or discontinue any part of the website, forms, tools, content or digital services at any time without notice. The website may occasionally be unavailable because of maintenance, updates, provider outages, technical failures or events beyond the clinic’s control.

The clinic does not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device or browser.

16. Disclaimers

To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis without representations, warranties or conditions of any kind, whether express, implied or statutory.

The clinic does not warrant that content is complete, current, suitable for every person, free from errors or sufficient for making medical, legal, financial or insurance decisions.

17. Limitation of Liability

To the fullest extent permitted by law, Surrey Women’s Clinic, its physicians, staff, contractors and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from or connected with website use, inability to use the website, reliance on website content, delayed communications, third-party services, security incidents or unauthorized access.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited, or limits professional duties that apply to established clinical care.

18. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Surrey Women’s Clinic and its representatives from claims, losses, costs or liabilities arising from your unlawful use of the website, your violation of these Terms or your submission of information without proper authority.

19. Privacy and Cookies

Personal information collected through the website is handled in accordance with the clinic’s Privacy Policy. Information about cookies, analytics and similar technologies is provided in the Cookie Policy.

20. Changes to These Terms

The clinic may update these Terms of Use as services, technology, laws or business practices change. Updated Terms will be posted on this page with a revised date. Continued use of the website after an update constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada. Subject to any mandatory legal rights, disputes relating to these Terms or website use will be submitted to the courts of British Columbia.

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.

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