Accessibility Statement

1. Our Commitment

Surrey Women’s Clinic is committed to providing an inclusive and accessible experience for patients, visitors and members of the public. We aim to make our website, digital services and communications usable by people with a wide range of abilities, devices and assistive technologies.

Accessibility is an ongoing responsibility. We continue to review and improve the website as content, technology and services change.

2. Accessibility Standards

Our goal is to follow recognized accessibility practices and work toward conformance with the Web Content Accessibility Guidelines, commonly known as WCAG, at an appropriate level for a modern healthcare website.

These guidelines address areas such as readable text, keyboard access, colour contrast, form labels, image descriptions, heading structure, responsive layouts and compatibility with assistive technology.

3. Accessibility Features on This Website

The website has been designed with accessibility considerations that may include:

• Clear page titles, headings and content structure.
• Responsive layouts for desktop, tablet and mobile devices.
• Keyboard-accessible navigation and interactive controls.
• Visible focus states for links, buttons and form elements.
• Descriptive alternative text for meaningful images.
• Readable font sizes and spacing.
• Colour contrast intended to support legibility.
• Buttons and links designed with practical touch-target sizes.
• Mobile menus and consultation popups that can be closed with the keyboard.
• Logical form labels, instructions and validation messages where supported.

4. Assistive Technology and Device Compatibility

We aim to support commonly used screen readers, browser zoom, keyboard navigation, voice-control tools and mobile accessibility features.

Website performance can vary depending on the browser, device, operating system, assistive technology and personal settings being used. For the best experience, keep your browser and assistive software up to date.

5. Keyboard Navigation

Users should be able to move through key website controls using a keyboard. Interactive elements such as navigation links, the mobile menu, phone links, consultation buttons and popup controls are intended to be reachable using the Tab key and activated with standard keyboard commands.

The Escape key may be used to close supported menus or popups. Focus should return to the control that opened the interface where supported.

6. Text Size, Zoom and Display Settings

You may use your browser or device settings to enlarge text, zoom the page, adjust contrast or enable other accessibility options.

The website is designed to reflow across common screen sizes. At very high zoom levels or with some custom settings, certain layouts may appear differently, but core content and functions should remain available.

7. Online Forms, Consultation Tools and Communications

Online forms, consultation-routing tools, chat, email, text messaging and telephone assistance are intended to provide multiple ways to contact the clinic.

If you experience difficulty using an online form or automated tool, you may contact the clinic by telephone or email. Staff can help provide information or arrange an alternative way to complete a request where reasonably possible.

8. Images, Documents and Media

We aim to provide alternative text for meaningful images and to avoid using images of text where practical.

Some downloadable documents, embedded media or older materials may not yet be fully optimized for every assistive technology. If you need information in another format, contact the clinic and we will make reasonable efforts to assist.

9. Known Limitations

Despite our efforts, some content or features may not yet meet every accessibility requirement. Potential limitations may include:

• Third-party widgets or embedded tools with limited accessibility controls.
• Older PDF documents or externally supplied materials.
• Automatic transcripts or generated captions that may contain errors.
• Maps, social-media content or payment tools controlled by outside providers.
• Temporary issues introduced during website updates or maintenance.

When an issue is identified, we aim to assess it and make a reasonable improvement or provide an alternative method of access.

10. Third-Party Content and Services

The website may include links to or integrations with maps, social media, payment systems, communication tools, analytics services and other third-party platforms.

Surrey Women’s Clinic does not control the accessibility of unrelated third-party websites or software. We encourage service providers to support accessible experiences and will consider accessibility when selecting or reviewing digital tools.

11. Accessibility at the Clinic

Digital accessibility is only one part of an inclusive patient experience. If you have mobility, sensory, communication or other accessibility needs related to an appointment, contact the clinic in advance so staff can discuss available accommodations and practical arrangements.

Availability of specific accommodations may depend on the building, clinical requirements, staffing and the nature of the requested service.

12. Feedback and Accessibility Support

We welcome feedback about accessibility barriers or difficulty using the website. Helpful information may include:

• The page or feature you were trying to use.
• The device, browser or assistive technology involved.
• A brief description of the problem.
• The format or alternative method that would help you access the information.

We will review accessibility feedback and aim to respond within a reasonable period.

13. Ongoing Review and Improvement

We may review website accessibility during redesigns, content updates, new-form development and changes to digital communication systems.

This statement may be updated as standards, technology, clinic services or accessibility practices evolve.

14. Contact Us About Accessibility