Cookie Policy

1. Overview

This Cookie Policy explains how Surrey Women’s Clinic may use cookies, pixels, local storage, scripts, tags and similar technologies when you visit or interact with our website.

These technologies may help the website function, remember preferences, protect online forms, measure website performance, understand how visitors use the website and evaluate communications or advertising.

This Cookie Policy should be read together with our Privacy Policy and Terms of Use.

2. What Are Cookies?

A cookie is a small text file that a website places on or reads from your browser or device. Cookies can store or retrieve information about your visit, such as preferences, session status, device details or interactions with website content.

Cookies may be:

• Session cookies, which generally expire when you close your browser.
• Persistent cookies, which remain for a defined period or until removed.
• First-party cookies, which are set by the Surrey Women’s Clinic website.
• Third-party cookies, which are set by an outside service integrated with the website.

3. Similar Technologies

In addition to browser cookies, the website may use similar technologies, including:

• Pixels and tags that measure page views, conversions or campaign activity.
• Local storage that stores preferences or session information within your browser.
• JavaScript and scripts that enable website features, forms, analytics and embedded content.
• Device and browser identifiers that help identify a session, detect abuse or understand website usage.
• Tracking parameters in links that help determine how visitors arrived at the website.

4. Categories of Cookies We May Use

5. Essential Cookies

Essential cookies and similar technologies support functions that are necessary for the website to operate. They may be used to:

• Load pages and website components.
• Maintain navigation and session state.
• Protect forms against spam, fraud or automated abuse.
• Remember cookie or privacy preferences.
• Open consultation routing tools, mobile navigation or interactive features.
• Maintain security, reliability and accessibility.

Because these technologies are necessary for requested website functions, disabling them may cause parts of the website to stop working properly.

6. Functional Cookies

Functional cookies may remember selections or support optional website features, such as:

• Language, display or accessibility preferences.
• Previously selected consultation or communication options.
• Embedded maps, videos, social-media features or external content.
• Chat, messaging or telephone-assistance tools.

If these technologies are disabled, some enhanced features may be unavailable or may not remember your preferences.

7. Analytics and Performance Cookies

Analytics technologies may help us understand how visitors find and use the website. Information may include:

• Pages viewed and time spent on a page.
• Links, buttons or consultation options selected.
• Browser, device type, screen size and operating system.
• Approximate geographic location derived from an IP address.
• Referring websites, search engines or campaign sources.
• Form activity, errors and website performance.

Analytics information may be aggregated, pseudonymized or associated with online identifiers. We use it to improve website content, usability, performance and patient inquiry pathways.

8. Advertising and Conversion Technologies

If the clinic uses digital advertising, advertising platforms may place or read cookies, pixels or similar identifiers to:

• Measure whether an advertisement resulted in a website visit or consultation request.
• Limit repeated advertisements.
• Create aggregated audience or campaign reports.
• Show more relevant advertising based on website activity, where permitted.

Advertising technologies should not be used to intentionally disclose the details of a person’s medical inquiry or clinical record. The clinic should configure campaigns and tracking tools to minimize the collection or transmission of sensitive health-related information.

Non-essential advertising technologies should be activated only where there is an appropriate legal basis and, when required, after consent.

9. Third-Party Services

The website may use third-party providers for hosting, content delivery, forms, security, analytics, maps, social media, communication, telephone tools, advertising measurement and other digital functions.

Depending on the final website configuration, third-party technologies may include services associated with:

• Website hosting and content delivery.
• Online forms and consultation workflows.
• Analytics and website-performance measurement.
• Embedded Google Maps or similar location services.
• Social-media links or embedded content.
• Advertising and conversion measurement.
• Spam prevention, security and fraud detection.

Third parties may process information under their own privacy policies and may store information outside British Columbia or Canada. Their exact cookies and retention periods can change independently of the clinic.

10. Current Cookie List

The exact cookies used by the live website will depend on the final forms, analytics, advertising, chat, maps and communication tools that are activated.

11. Consent and Cookie Preferences

Where required, the website may display a cookie notice or preference tool that allows you to accept, reject or manage non-essential cookies.

Essential cookies may operate without an optional preference because they are required to provide the website or a service you requested. Analytics, functional or advertising technologies may be controlled separately where the website provides those choices.

Your preferences may be stored using a cookie or local-storage entry so the website can remember your selection.

12. Browser and Device Controls

Most browsers allow you to view, block or delete cookies through their privacy or security settings. You may also be able to:

• Block all or selected third-party cookies.
• Delete existing cookies and local-storage data.
• Clear browsing history and cached files.
• Use private or incognito browsing.
• Restrict location, camera, microphone or notification permissions.

Browser settings differ by provider and device. Blocking cookies may affect website forms, preferences, embedded services or consultation tools.

13. How Long Cookies Remain

Cookie duration varies by purpose and provider. Session cookies generally expire when the browser closes. Persistent cookies may remain until their expiry date, until replaced or until you delete them.

Third-party providers determine the duration of their own cookies. We aim to configure technologies so information is retained only as long as reasonably necessary for the stated purpose.

14. Do Not Track and Global Privacy Signals

Some browsers provide “Do Not Track” or similar preference signals. Because there is not one universally adopted technical standard for every signal, the website may not respond consistently to all browser signals.

Where a legally recognized consent or privacy-control signal applies and can be technically supported, the clinic will aim to respect it.

15. Children and Sensitive Information

The website is not designed to track children for behavioural advertising. We do not intentionally use cookie technologies to create advertising profiles based on a child’s health information.

Visitors should not submit highly sensitive medical details through general analytics, advertising or cookie preference tools.

16. Changes to This Cookie Policy

We may update this Cookie Policy when technologies, providers, website functions or legal requirements change. The revised policy will be posted on this page with an updated date.

17. Questions About Cookies